Free shipping over $89
Easy Returns & Exchanges
Sustainably made
Secure payments
If you are not 100% satisfied with the items you received, Online purchases made through sunikini.com can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
What is your Return & Exchange Policy?
Order Cancellation
If you want to cancel the order, please contact us (servicesunikini@outlook.com
) and provide your order number and state the reason.
Return/Exchange Process
Step 1: Please email our customer service representatives at servicesunikini@outlook.com
to get a return authorization and return address, stating your order number and reason for return.
Step 2: After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return Adress:
Hefei KuaXing Trading Company
Room 1701 Tian Yue Zhong Xin.
Shushan District, Hefei , China, 230031
Contact: Lee
Phone: (+86) 17775339495
Note:
1.sunikini is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
2.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- sunikini products. We can’t refund until you contact shipping company to return to correct address or return correct products.
3.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Contact Us
If you run into any issues, feel free to drop us an email at servicesunikini@outlook.com
Order Confirm
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Order Processing
Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
For orders over US$89.00, you can enjoy free Standard Shipping. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.
Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.
Orders cannot be delivered to military addresses (APO, FPO, DPO), Argentina, Bahrain, Burkina Faso, Burundi, Central African, Chad, Comoros, Congo (Kinshasa), Congo(Democratic Republic), Cote D'lvoire, Cuba, East Timor, Ecuador, Equatorial Guinea, Eritrea, French Guiana, Gabon, Georgia, Guernsey, Iraq, Jersey, KOREA.DEMOCRATIC PEOPLES REPUBLIC OF, Laos, Lesotho, Liberia, Marshall Islands, Martinique, Nauru, Netherlands Antilles, Nigeria, Reunion, Saint Lucia, Samoa, Sierra Leone, Somalia, ST. HELENA, Togo, Uruguay, Zimbabwe, Barbados, Bonaire, Botswana, Costa Rica, French Polynesia, Grenada, India, Kosovo, Libya, Malawi, Mayotte, NEVIS, Niue, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Solomon Islands, Somaliland, ST. EUSTATIUS, ST. MAARTEN, Tanzania, Venezuela, VIRGIN ISLANDS.(UK), Zambia. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.
Shipping method can be selected at Checkout.
Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.
SHIPPING TO USA
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